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Privacy Policy

At Approach Physiotherapy, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

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1. Information We Collect
We may collect the following types of information:

  • Personal details: Name, email address, phone number, date of birth, and emergency contacts.

  • Health information: Medical history, treatment records, and physiotherapy assessments relevant to your care.

  • Website usage data: Information on how you interact with our website, including IP addresses, cookies, and browsing behaviour.

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2. How We Use Your Information
We use your information to:

  • Provide physiotherapy and sports therapy services tailored to your needs.

  • Schedule appointments and communicate important updates.

  • Maintain accurate medical records and ensure continuity of care.

  • Improve our services, website experience, and patient communications.

  • Comply with legal and professional obligations.

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3. How We Share Your Information
We do not sell or rent your personal data. We may share information with:

  • Healthcare professionals involved in your treatment.

  • Regulatory or professional bodies, if required by law.

  • Trusted third-party service providers (e.g., IT systems, booking software) who are bound by confidentiality agreements.

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4. How We Protect Your Information
We implement appropriate technical and organisational measures to protect your personal and health information against loss, misuse, or unauthorised access.

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5. Your Rights
You have the right to:

  • Access and receive a copy of the personal information we hold about you.

  • Request correction of any inaccurate information.

  • Request deletion of your data, subject to legal or professional obligations.

  • Object to or restrict certain processing of your data.

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6. Cookies and Website Tracking

Our website uses cookies to improve your browsing experience. You can choose to disable cookies in your browser settings, but some features of the website may not function properly.

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7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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8. Contact Us
If you have questions about how we use your personal information or wish to exercise your rights, please contact:


Approach Physiotherapy

07949 461 263
info@approachphysio.com
5 Wellington Drive, Rugeley, WS15 2JX

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Last updated: 01/02/2026

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